FAQ’s

How do I earn LOYALTY REWARDS?

Because you, our customers are important to us we want to reward you for your loyalty.

Once you have made five purchases with AsianBay contact us with your proof of purchase and we will send you a discount code for you to use on your next purchase.

 

How do I make payments using Paypal? How does it work?

PayPal is the easiest way to make payments online. While you are checking out your order, you will be redirected to the PayPal website. Please make sure that you fill in correct details for fast & hassle-free payment process. After your payment has been successful a payment advice note will automatically have generated to AsianBay’s system for your order.

 

What are the payment methods available?

At the moment, we only accept Credit/Debit cards and PayPal payments.

 

Can I pay using Paypal without a Paypal account?

The answer is Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a PayPal account, all you need is any Debit/Credit card that is supported by PayPal. PayPal is the easiest & most secure way to make payment online. No account needed.

 

How will my items be delivered to me?

All items purchased from AsianBay will be delivered to you via a trackable service selected by us and you will be notified via email once your item has been dispatched.

 

How Do I Return An Item?

If you are not happy with your purchase you can return your items to us, you must however return your items back to us within 14 days of purchase at your own cost RECORDED DELIVERY ONLY.

To do so first contact AsianBay who will then provide you with a returns note to send back to us along with your item/s.

It is the responsibility of the sender to ensure that the item(s) retuned to AsianBay are appropriately packaged to avoid any damage to the goods.

 

When will I get my refund?

Any refunding will be paid within 14 days of us receiving the returned item/s back & approval by AsianBay.

 

Are there any penalties for late-return of Hired Items?

We will charge you 5% up to the first 5 days of non-return of items, after that you will be charged the full price of the item hired. If no return of the item, you will be removed from AsianBay.

 

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